Frequently Asked Questions
Quick answers to common partnership questions
Joining & Partnership
Do I need prior travel-industry experience to join? ▾
No. Our Host Agency system is designed to support partners at every stage. Newcomers get complete onboarding on system operations and product knowledge; experienced consultants get advanced tools to boost efficiency. As long as you love travel, you can start with zero barriers.
Are there any fees or hidden costs to join? ▾
Completely free. We do not charge any joining fee, onboarding fee, system usage fee, or monthly management fee. We use a win-win "commission-sharing" model — we only share profit once you successfully close a booking. Zero-risk, zero-investment.
If it's free, how does the platform make money? ▾
From economies of scale and commission sharing. By aggregating orders from many agents, we secure better commission policies from suppliers. You keep most of the commission; we take a small portion for platform operations and tech maintenance. Our interests are fully aligned.
I have a full-time job. Can I join part-time? ▾
Absolutely. As an Independent Contractor, you have complete control over your time. The system supports 24/7 access and is mobile-friendly — perfect for fragmented time, whether as a side hustle or a full-time career.
Do I need to register a company or hold a business license? ▾
Both individuals and companies can join. Individual: sign as an individual without registering a company. Business/studio: if you already have a team or company, we can sign a corporate cooperation agreement with B2B settlement and sub-account management.
What core benefits do I get after joining? ▾
Shared top-tier qualifications (directly use our credentials to connect with global suppliers), a full-category resource library (real-time booking of flights, hotels, cruises, and vacation products at contracted rates), tech system support (free access to our CRM and one-stop booking back office), and a continuous growth system (supplier roadshows, product training, sales skills guidance).
Can I promote under my own brand (logo/name)? ▾
Yes. We encourage you to build your personal IP or corporate brand. We provide white-label service — display your logo and brand on client-facing itineraries, quotes, and booking mini-programs, while we provide tech support in the back office.
How complex is the application process? ▾
Very efficient. After submitting online and completing verification, account activation usually happens within 24 hours. After a ~1-hour onboarding, you can start quoting and booking for clients immediately.
Is there a contract term? What if I want to quit? ▾
Standard contract is typically one year with auto-renewal. Since there is no upfront investment, if you decide to stop, you can exit without penalty by giving proper notice.
Commissions & Settlement
What is your commission-sharing ratio? ▾
A tiered model. The base share is above industry average, and your tier auto-upgrades as your sales volume (GMV) grows. More orders and sales = higher commission share.
When do I receive my commission after an order closes? ▾
Usually after the client's trip ends and the supplier has paid us. Typically settled on a fixed day of the following month (e.g., the 10th or 15th). Some special products (e.g., instant-rebate hotels) may have faster cycles.
How can I withdraw? Do you support corporate transfers? ▾
Individual agents: bank transfer, Alipay, or WeChat Pay. Corporate agents: corporate bank transfer after issuing invoices. All settlements are initiated online and paid automatically after finance review.
How do I track projected earnings and settlement progress? ▾
A fully transparent finance dashboard in the back office. Each order shows "projected commission"; status updates as the order progresses (pending, withdrawable, paid). Log in anytime to review detailed statements.
Is the commission ratio the same for all products? ▾
No. High-commission products: cruises, all-inclusive resorts (ClubMed), high-end custom trips, and luxury hotels. Low/no-commission: standard air tickets (industry norm), but we offer a service-fee feature so you can earn by adding a fee. Each product's commission is clearly displayed before booking.
What happens to commission if the client cancels or refunds? ▾
Commission is based on actual consumption. Full refund = no commission. Partial refund = commission adjusted proportionally per supplier cancellation policy.
As an individual agent, is tax withheld? ▾
We follow national tax law. Individuals: we withhold personal income tax (labor remuneration) and pay you the net amount. Corporate: provide a VAT invoice for the amount, and we pay the full commission without withholding.
Service & Support
Do you provide training? What does it cover? ▾
Yes, and comprehensive. Our training covers system operations (hands-on for pricing, booking, order management), a product knowledge base (destination expert sharing, supplier roadshows, certifications), and sales & acquisition (marketing, scripts, social media lead gen). All content is free via live streams or replays.
If I hit a problem during a booking, how can I reach you? ▾
Multi-channel support. Live chat: built-in messaging with ops specialists during business hours. Ticket system: for non-urgent or complex issues. Dedicated community: an agent group with ops staff for policy updates and Q&A.
If my client hits an emergency during travel, can you help? ▾
Yes. For major issues that cannot be resolved alone, our emergency support team will help you negotiate with suppliers (airlines, ground operators) to protect the client's interests and reduce your risk.
Do you assign clients to me, or do I find my own? ▾
Agents find their own clients. We provide strong marketing support: daily posters, copy, promotional landing pages, and deal-product lists you can forward with one click.
I'm not great with computers. Is the system hard to use? ▾
No worries. The interface is clean and intuitive — similar to e-commerce shopping flows (search → select → book). Even without any GDS experience, anyone can learn the basics in 30 minutes via our onboarding videos.
If I have a dispute with a supplier, does the platform step in? ▾
Yes. For "supplier non-compliance" or "service below standards" issues, we officially negotiate on your behalf and help you file complaints and claim compensation.
Am I working alone? Is there a community of peers? ▾
You are never alone. After joining you enter a large agent community — online sharing sessions and offline salons for exchanging client-closing tips, lessons learned, and collaboration.
Products
What product categories does the platform cover? ▾
A full-category one-stop sourcing platform: Flights (one-way, round-trip, multi-stop; domestic and international), Hotels (200+ countries and regions), Holidays (cruises, visas, attraction tickets, transfers, day tours, group tours), Custom (dynamic packaging plus complex bespoke itineraries).
Are your prices competitive vs. OTAs? ▾
Very competitive. As a Host Agency, we secure B2B contracted/net rates from underlying suppliers. These are typically well below public OTA retail. The spread is your margin. We also offer "exclusive room allocations" and "allocated flight + hotel" products that are scarce and high-value.
I don't have GDS experience. Can I book flights? ▾
No problem. Our system uses a visual "white-screen" interface — as easy as e-commerce. Complex refund/change rules are translated into plain language.
Is inventory real-time? Will I ever book something that's sold out? ▾
Yes, most products support Instant Confirmation via direct API. What you see on the system is real-time inventory and pricing; payment locks in the resource.
Can I build complex custom trips (dynamic packaging)? ▾
Yes. Our system supports dynamic packaging — combine flights, hotels, transfers, and insurance in one order. For complex needs, our offline custom-trip support team can help you design and quote.
How are refunds/changes handled? ▾
Self-service for most orders: click "Apply for Refund" or "Apply for Change" — the system auto-calculates fees. For special cases, escalate to a human agent with one click.
Are your suppliers trustworthy? ▾
We have a strict supplier-onboarding review. Partners include the big three GDS (Amadeus/Sabre/Travelport), international bed banks (Hotelbeds), large wholesalers, and directly contracted airlines and hotel groups.
Have more questions?
Reach out to our team for help
